Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at aldorandallmekm@outlook.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at aldorandallmekm@outlook.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at aldorandallmekm@outlook.com.
Returns, Refunds & Exchanges Policy
Policy Summary
| Country | Australia |
| Returns Period | Within 30 days of delivery |
| Return Method | Return by mail using a tracked postal or courier service |
| Change of Mind | Accepted — customer pays return shipping |
| Exchanges | Accepted — customer pays return shipping |
| Faulty / Incorrect Items | Free replacement, reshipment, or full refund |
| Fees | None — 0.00 AUD |
| Refund Processing Time | Within 5 business days after return inspection and approval |
| Currency | AUD ($) |
| Return Address | Biaki 18 Boronia Ave Wallan VIC 3756 Australia |
1) Returns Period
You have 30 days from the date you receive your item to request a return.
To be eligible, items must be unused, unworn, unwashed, with all tags attached, and returned in their original packaging with proof of purchase.
If you have any questions, contact us at Biakifamily@outlook.com or +61 468 268 143.
2) Change of Mind
If you change your mind, you may return the item within 30 days of delivery.
Return shipping costs are the responsibility of the customer.
For help, email Biakifamily@outlook.com or call +61 468 268 143.
3) Exchanges
We accept exchanges within 30 days from the delivery date, subject to product availability.
- The item must meet the same return conditions.
- The customer is responsible for the return shipping cost.
- Once the returned item is received and approved, we will ship the replacement item.
If the requested exchange item is unavailable, we will offer a full refund or a comparable alternative.
To request an exchange, contact us at Biakifamily@outlook.com or +61 468 268 143.
4) Faulty, Damaged, or Incorrect Items
If your item arrives faulty, damaged, or incorrect, please contact us promptly and include clear photos.
Once verified, we will offer a free replacement, reshipment, or full refund. Any required return shipping in these cases is covered by us.
Contact us via Biakifamily@outlook.com or +61 468 268 143.
5) How to Return an Item
-
Contact Us
Email our support team at Biakifamily@outlook.com or call us at +61 468 268 143, including your order number and the reason for the return. -
Receive Return Instructions
Once your return request is approved, we will send you a return authorisation and step-by-step instructions by email. -
Return Address
The return address provided for approved returns is:
Biaki
18 Boronia Ave
Wallan VIC 3756
Australia -
Package Your Item
Please securely package the item in its original packaging, including all accessories, tags, and any documentation included with the product. -
Ship the Return
Drop off your parcel at your chosen postal or courier service using a tracked shipping method, following the instructions provided in your return authorisation email.
Return Costs:
All return shipping costs are the responsibility of the customer, except in cases where the item is faulty, damaged, or incorrect.
6) Refunds
Once the returned item has been received and inspected, approved refunds will be issued to the original payment method within 5 business days.
Refund processing times may vary depending on your bank or payment provider.
7) Order Cancellation
If you wish to cancel your order, please contact us as soon as possible by email at Biakifamily@outlook.com or by phone at +61 468 268 143.
If the order has already been dispatched, it can still be returned in accordance with this policy.
8) Contact Information
Store Name: Biaki
Business Address:
18 Boronia Ave
Wallan VIC 3756
Australia
Email: Biakifamily@outlook.com
Phone: +61 468 268 143
Contact Form: Contact Page
Customer Service Hours (Sydney Time):
Mon–Fri: 9:00 AM – 5:30 PM
Sat–Sun: 10:00 AM – 3:00 PM
We aim to respond within 24 business hours.
Your Rights Under Australian Consumer Law
Nothing in this policy limits or excludes your rights under the Australian Consumer Law (ACL). Our products come with guarantees that cannot be excluded under the ACL. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.